Refund & Return policy

Returns and Refunds

Please note that we do not accept refund requests before the order has been delivered. A refund can only be processed after the order has been delivered.

If you are not satisfied with your purchase, you have the right to return the product(s) within 30 days from the delivery date. You may open the packaging and check its contents. However, we only accept returns of completely unused products that are in new condition and include all original packaging. Please contact us before shipping the product. Threo.ie is not responsible for returns made without prior approval.

To request a return, please send an email to theteam@threo.ie, stating your order number and the products you wish to return.

DO NOT send your purchase back to the manufacturer.

Returned parcels must be shipped to the following address:

Fulfillment by FHB – FHB Group, s.r.o,
Priemyselná 1637/3,
Svätý Jur 900 21
Slovak Republic

The returned product must be accompanied by a sheet containing the information we will send to you separately by email (you can print it or fill it in by hand):

company name SELLARO LIMITED,
order number,
product name.

Please note that all return shipping costs are borne by you.

All returns must be shipped using a method that allows the parcel to be tracked.

After we receive the product(s), the full amount for the returned products will be refunded to the original payment method. The refund may appear on your account statement within up to 14 business days. The refund is issued only after the product has been received and inspected by us.

If we find that the product has been returned in a condition that is not completely original, we reserve the right to refuse a refund for that product or to deduct the cost of the damage from the refunded amount.

Claims for Missing Items

Please note that claims for missing parcels are valid only within 30 days from delivery confirmation (provided that the tracking number on the carrier’s website shows “The parcel has been delivered”).

An order delayed for 60 days is considered lost. All “lost orders” are fully refundable.

Damaged/Defective Items

Upon receiving your order, you must check all items to make sure they are in good condition. If an item received appears to be damaged or defective, please send us an email within 5 days of receiving the order. Include a photo or video of the item in which the damage or defects are clearly visible. Briefly describe the damage and send us the description and photo(s), together with your order number, at theteam@threo.ie.

We will review the case and arrange a replacement or refund. The claim does not apply when we cannot find any defect in the product or when the customer has caused the damage themselves, such as through normal wear and tear or handling errors.

Warranty

We guarantee that all our products are of merchantable quality. The warranty applies only in the rare cases where there is a manufacturing defect. It does not cover general wear and tear, damage caused by accidents, misuse or negligence.

Exchanges

Unfortunately, we do not offer the option to exchange products at this time. We replace product(s) only if they are defective or damaged. If you wish to exchange something for another colour or size, we treat it as a return. If something has not worked, please send an email to theteam@threo.ie for further assistance.